Terms of Service

Last updated: 6 October 2026

These Terms of Service (“Terms”) govern the use of the Fired Up Collective website and the purchase of goods and services from Fired Up Collective.

Fired Up Collective is a trading name operated by Fire Essentials, registration number 2024/546435/07, with registered office at 21 CJ Langenhoven Road, Dormehls Drift, George, Western Cape, 6530. COR21.1 COR21.1

By accessing our website, requesting a quotation, placing an order, paying a deposit or purchasing goods or services from us, you agree to these Terms together with any quotation, invoice, installation agreement and applicable policy.

Nothing in these Terms is intended to exclude or limit any right that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or other applicable South African law.

1. Contact details

Fired Up Collective
Operated by Fire Essentials
Registration number: 2024/546435/07

Email: fired.up@outlook.com
Telephone: 081 552 2989

Registered office:
21 CJ Langenhoven Road
Dormehls Drift
George
Western Cape
6530
South Africa

2. Products and services

Fired Up Collective supplies products and services including, but not limited to:

• freestanding fireplaces;
• built-in fireplaces;
• braais;
• fireplace inserts;
• flue systems;
• stainless-steel flues;
• canopies;
• trims;
• flashings;
• brackets;
• cowls;
• accessories;
• spare parts;
• fireplace installation;
• braai installation;
• flue installation;
• site inspections;
• servicing and related work.

Product availability, specifications and pricing may change from time to time.

3. Product images and descriptions

We make reasonable efforts to ensure that product images, specifications, dimensions and descriptions are accurate.

However:

• photographs may be illustrative;
• colours and finishes may vary depending on lighting and screen settings;
• manufacturers may make specification changes;
• natural materials may have variations;
• product dimensions may be subject to reasonable manufacturing tolerances; and
• accessories shown in photographs may not necessarily be included.

Customers should confirm any specification that is critical to their project before placing an order.

4. Product suitability

The customer is responsible for selecting a product suitable for their intended use unless Fired Up Collective has expressly undertaken to recommend or specify a product for a particular purpose.

Where we recommend a fireplace or system based on information provided by the customer, that recommendation relies on the accuracy and completeness of the information supplied.

Relevant factors may include:

• room size;
• ceiling height;
• building construction;
• insulation;
• installation position;
• chimney or flue requirements;
• altitude;
• ventilation;
• intended usage;
• fuel type; and
• local site conditions.

5. Quotations

Unless otherwise stated in writing, quotations:

• are based on the information available at the time;
• remain subject to stock availability;
• may be subject to supplier price changes;
• may be subject to exchange-rate changes for imported goods;
• may exclude work not reasonably apparent before installation; and
• may expire after the validity period stated on the quotation.

A quotation does not reserve stock unless expressly stated.

Acceptance of a quotation may require payment of a deposit.

6. Website orders

An order placed through our website constitutes an offer by the customer to purchase the goods or services selected.

An automated order confirmation does not necessarily mean that the order has been finally accepted.

We may verify:

• stock availability;
• pricing;
• delivery feasibility;
• product compatibility;
• payment;
• delivery location; and
• any special-order requirements

before final acceptance.

If we are unable to fulfil an accepted order, we will address the matter in accordance with applicable consumer law. The CPA contains protections where a supplier accepts commitments but cannot provide the goods because of stock or capacity shortages. South Africa Government

7. Pricing

Prices displayed on our website are shown in South African Rand unless otherwise stated.

Where applicable, prices will indicate whether VAT is included.

We make reasonable efforts to ensure pricing is correct.

If a genuine obvious pricing or typographical error occurs, we may contact the customer before processing the order to explain the error and provide the correct price, subject to applicable law.

We will not knowingly engage in misleading pricing practices.

8. Payment

Payment may be made using the methods made available by Fired Up Collective from time to time.

Orders may require:

• payment in full;
• a deposit; or
• payment according to agreed project milestones.

Goods or services may not be released, delivered or installed until required payments have been received.

Any payment schedule appearing on an accepted quotation or invoice forms part of the agreement.

9. Deposits

Where a deposit is required, the deposit confirms the customer's commitment to the order and may be used towards:

• securing supplier stock;
• placing special orders;
• ordering imported goods;
• purchasing materials;
• scheduling installation;
• fabrication; or
• other costs reasonably incurred in preparing for the customer's order.

Cancellation after payment of a deposit may result in a reasonable cancellation charge where permitted by law.

Any cancellation fee will take into account the circumstances and costs already reasonably incurred rather than being automatically punitive. The CPA requires cancellation charges in relevant circumstances to be reasonable. South Africa Government

10. Special-order products

Certain fireplaces, braais, flues and accessories may be:

• specially ordered;
• imported specifically for a customer;
• manufactured to order;
• custom fabricated;
• cut to size;
• specially finished; or
• otherwise procured for a specific project.

The customer will be informed where reasonably practicable that a product is being treated as a special-order item.

Special-order goods may carry different cancellation or return conditions, subject always to applicable law.

11. Stock availability

Stock levels may change without notice.

Where stock is held by an importer, manufacturer or third-party supplier, availability shown or communicated to us may change before an order is processed.

If stock becomes unavailable, we may offer:

• an alternative product;
• a revised lead time;
• a back order; or
• a refund where appropriate.

12. Lead times

Any lead time stated for:

• imported products;
• supplier stock;
• manufacturing;
• fabrication;
• delivery;
• freight;
• installation; or
• special orders

is an estimate unless expressly guaranteed in writing.

We will make reasonable efforts to meet estimated dates but may be affected by circumstances outside our reasonable control.

13. Delivery

Delivery terms are governed by our Shipping Policy together with these Terms.

Delivery charges may vary according to:

• province;
• distance;
• product weight;
• product dimensions;
• pallet requirements;
• destination;
• accessibility;
• freight provider; and
• remote-area surcharges.

Heavy products such as fireplaces and braais may require specialist freight handling.

Goods remain subject to the delivery protections provided by applicable consumer legislation. The CPA provides that, where applicable, goods remain at the supplier's risk until accepted by the consumer. South Africa Government

14. Collection

Where collection is offered, the customer must ensure that their vehicle and method of transport are suitable for the size and weight of the goods.

Our staff may refuse to load goods where the proposed transport arrangement is clearly unsafe.

Once the customer or their authorised carrier has accepted collection, responsibility for safe onward transport rests with the collecting party, subject to applicable law.

15. Inspection on delivery or collection

Customers should inspect goods as soon as reasonably possible.

Visible damage, missing items or discrepancies should be brought to our attention promptly.

We recommend retaining packaging and photographing any visible freight damage.

Detailed procedures appear in our Return and Refund Policy.

16. Installation services

Installation work may be subject to a separate written quotation or installation agreement.

Installation pricing generally assumes ordinary site conditions unless expressly stated otherwise.

An installation quote may be based on information such as:

• supplied photographs;
• plans;
• customer measurements;
• site inspections;
• roof type;
• ceiling height;
• flue route;
• access; and
• fireplace position.

17. Site inspection

Where Fired Up Collective conducts a site inspection, the inspection is limited to conditions reasonably visible or identifiable at the time.

A normal inspection may not reveal:

• concealed wiring;
• concealed plumbing;
• hidden structural members;
• asbestos;
• waterproofing defects;
• hidden roof damage;
• concealed services;
• unsuitable internal wall construction; or
• other latent site conditions.

Discovery of unexpected conditions may require additional work or a revised quotation.

18. Customer-supplied measurements and information

Where a quotation or product is based on measurements, photographs or information supplied by the customer, the customer is responsible for ensuring that the information is accurate.

Fired Up Collective is not responsible for additional costs arising solely from materially incorrect customer-supplied information, except where applicable law provides otherwise.

19. Flue systems

Flue systems are site-specific.

Required components may vary according to:

• fireplace model;
• flue diameter;
• ceiling height;
• roof height;
• roof pitch;
• flue termination height;
• bends or offsets;
• combustible clearances;
• roof construction; and
• installation position.

A preliminary flue estimate may therefore change once the final installation conditions are confirmed.

20. Additional installation work

If previously unknown work becomes necessary during installation, we will, where reasonably practicable, inform the customer before undertaking material additional chargeable work.

Examples include:

• extra flue lengths;
• structural alterations;
• specialist roof flashing;
• unusual roof access;
• scaffolding;
• lifting equipment;
• removal of unexpected structures;
• repairs outside the original scope; or
• additional labour caused by hidden conditions.

21. Access to the property

The customer must provide reasonable and safe access to the installation location.

This includes, where applicable:

• access to the building;
• access to the roof;
• parking or unloading access;
• electricity;
• suitable working space; and
• any permissions reasonably required for the work.

Delays caused by lack of access may result in rescheduling or additional reasonable costs.

22. Unsafe conditions

We may suspend or refuse work where our team reasonably believes conditions are unsafe.

This may include:

• unsafe roof access;
• severe weather;
• unsafe structures;
• hazardous materials;
• dangerous electrical conditions; or
• other circumstances that may present a material safety risk.

Any necessary rescheduling will be discussed with the customer.

23. Weather delays

Roof and flue installations may be affected by:

• rain;
• strong wind;
• lightning;
• extreme heat;
• unsafe roof surfaces; or
• other weather conditions.

Installation dates may therefore need to be changed for safety reasons.

A weather-related delay does not automatically constitute a breach of contract.

24. Existing structures and finishes

Installation may involve drilling, cutting, fastening, roof penetration, sealing or other building work.

Reasonable care will be taken.

Unless expressly included in the quotation, Fired Up Collective does not undertake specialist restoration of:

• paint finishes;
• ceilings;
• plaster;
• tiles;
• cabinetry;
• roofing finishes;
• waterproofing unrelated to our penetration;
• decorative finishes; or
• other surrounding building elements.

Any exclusions remain subject to our legal obligation to perform agreed services with the standard required by law.

25. Building approvals and permissions

Unless expressly included in writing, the customer is responsible for obtaining any:

• landlord approval;
• body corporate approval;
• estate approval;
• municipal approval;
• building plan approval; or
• other permission

required for installation at the property.

We will provide product or installation information reasonably available to us where needed.

26. Manufacturer installation requirements

Fireplaces, braais and flue systems must be installed and operated in accordance with applicable manufacturer instructions and safety requirements.

This may include requirements relating to:

• clearances to combustibles;
• hearth protection;
• ventilation;
• flue height;
• chimney configuration;
• fuel;
• commissioning; and
• maintenance.

27. Third-party installation

Where goods purchased from Fired Up Collective are installed by a third party, that installer remains responsible for their workmanship.

Fired Up Collective remains responsible for obligations relating to goods supplied by us to the extent required by applicable law.

28. Commissioning and first use

Certain fireplaces may require commissioning, curing or a controlled first-fire process.

Customers must follow manufacturer instructions relating to:

• first firing;
• heat settings;
• paint curing;
• ventilation;
• fuel loading; and
• maintenance.

Temporary odours or smoke associated with curing finishes may occur with some products and should be managed according to manufacturer instructions.

29. Fuel

Customers must use fuel suitable for the specific appliance.

Use of unsuitable fuels may:

• damage the appliance;
• produce excessive deposits;
• cause dangerous operating conditions; or
• affect applicable manufacturer warranties.

30. Maintenance

The customer is responsible for normal maintenance unless otherwise agreed.

This may include:

• chimney or flue cleaning;
• inspection of seals;
• replacement of consumable components;
• ash removal;
• glass cleaning; and
• servicing recommended by the manufacturer.

31. Warranties

Products may carry manufacturer or importer warranties.

Separate workmanship warranties may apply to installation work performed by Fired Up Collective.

Warranty terms do not replace statutory rights available under South African consumer law.

The Consumer Protection Act includes an implied warranty of quality for qualifying goods. South Africa Government

32. Misuse and unauthorised alterations

Subject to applicable law, warranty coverage may not extend to damage caused by:

• misuse;
• negligence;
• over-firing;
• unsuitable fuel;
• unauthorised modification;
• improper maintenance;
• third-party alteration;
• incorrect installation by another party; or
• failure to follow manufacturer instructions.

33. Services

Where the Consumer Protection Act applies, installation and other services will be performed in accordance with the standards required by law.

Nothing in these Terms removes any statutory remedy available where services are not performed to the legally required standard.

34. Returns and refunds

Returns, refunds, exchanges and defective-product claims are governed by our Return and Refund Policy.

That policy forms part of these Terms.

35. Cancellation

Orders and installation bookings may be cancelled subject to:

• our Return and Refund Policy;
• applicable quotation conditions;
• work already performed;
• products already ordered;
• special-order status; and
• applicable consumer law.

Where a cancellation fee is legally permitted, it will be reasonable in the circumstances. South Africa Government

36. Installation rescheduling

Customers should provide reasonable notice where an installation date must be changed.

If a team has already travelled to site, specialist equipment has been hired, or other unavoidable costs have been incurred because of a customer-requested change, reasonable costs may be charged where legally permissible.

37. Ownership of goods

To the extent permitted by law, ownership of goods supplied may remain with Fired Up Collective until the full amount owing for those goods has been paid.

This does not alter statutory rights concerning risk, delivery or consumer protection.

38. Liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

To the extent lawfully permitted, Fired Up Collective is not responsible for loss caused solely by:

• customer misuse;
• unauthorised modification;
• third-party workmanship;
• failure to follow safety or operating instructions;
• materially inaccurate information supplied by the customer; or
• circumstances outside our reasonable control.

We do not seek to require customers to waive rights or accept unfair liability. The CPA specifically prohibits unfair, unreasonable or unjust terms and unfair waivers of consumer rights. South Africa Government

39. Consequential and indirect losses

To the extent permitted by law, Fired Up Collective will not be liable for indirect or consequential commercial losses that were not reasonably foreseeable or that arise outside the ordinary consumer transaction.

This clause does not limit liability that cannot legally be excluded.

40. Force majeure and circumstances beyond reasonable control

We will not be treated as having failed to perform an obligation where performance is prevented or materially delayed by circumstances beyond our reasonable control, to the extent permitted by law.

Examples may include:

• extreme weather;
• transport disruptions;
• strikes;
• fire;
• natural disasters;
• civil unrest;
• import delays;
• port delays;
• government restrictions;
• supplier shutdowns; or
• other comparable events.

We will take reasonable steps to communicate material delays.

41. Website availability

We do not guarantee that the website will always be uninterrupted or error-free.

We may temporarily suspend or modify website functionality for:

• maintenance;
• security;
• updates; or
• circumstances outside our control.

42. Intellectual property

Unless otherwise stated, content on the Fired Up Collective website, including:

• branding;
• text;
• photographs;
• graphics;
• layout;
• designs; and
• original content

belongs to Fired Up Collective, Fire Essentials or the relevant rights holder.

Content may not be commercially reproduced without permission unless permitted by law.

Manufacturer trademarks and product imagery remain the property of their respective owners.

43. Customer reviews and submitted content

Where a customer submits a review, photograph or other content for publication, the customer confirms that they have the right to provide that content.

We may moderate or remove content that is:

• unlawful;
• defamatory;
• abusive;
• fraudulent;
• misleading; or
• unrelated to the transaction.

44. Privacy

Personal information is processed according to our Privacy Policy and applicable South African privacy law.

45. Electronic communications

By using our website or communicating with us electronically, you acknowledge that certain communications may occur electronically.

This includes:

• quotations;
• invoices;
• order confirmations;
• delivery notifications;
• installation communications; and
• contractual notices.

46. Governing law

These Terms are governed by the laws of the Republic of South Africa.

Nothing in this clause prevents a consumer from exercising any right to approach:

• the National Consumer Commission;
• an applicable consumer tribunal;
• an ombud with jurisdiction;
• a court with jurisdiction; or
• any other legally available dispute-resolution mechanism.

47. Complaints

We ask customers to contact us first so that we have an opportunity to resolve any concern.

Complaints can be submitted to:

Email: fired.up@outlook.com
Telephone: 081 552 2989

Please provide your order, invoice or quotation number where applicable.

48. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be interpreted or severed to the minimum extent necessary, and the remaining provisions will continue to apply.

49. Changes to these Terms

We may update these Terms from time to time.

The version applicable to a particular transaction will generally be the version in effect when the relevant transaction or agreement was concluded, unless the parties lawfully agree otherwise.

50. Entire agreement

These Terms must be read together with:

• the customer's accepted quotation;
• invoice;
• Return and Refund Policy;
• Shipping Policy;
• Privacy Policy;
• applicable installation terms; and
• any written project-specific terms agreed with the customer.

Where there is a direct conflict between general website terms and specifically negotiated written project terms, the specifically agreed terms will apply to that project, subject always to mandatory law.

51. Consumer protection

Nothing in these Terms is intended to waive, exclude or reduce any right or remedy that a customer is entitled to under mandatory South African law.

Where these Terms conflict with such law, the law will prevail.